The Heart Health Program Patient Bill of Rights and Responsibilities

Patient Rights:

1. Respectful Care
   You have the right to respectful, non-discriminatory care regardless of your race, religion, gender, sexual orientation, age, disability or economic status.
   
   
2. Privacy and Confidentiality
   Your personal identifiable data and health information is confidential and protected. You have the right to privacy during all aspects of your care. You have the right to know what entities have access to your information and what procedures we use to ensure security, privacy and confidentiality. For details, please see www.cvausa.com for our privacy policies and practices, or ask our staff to send a copy to you.
   
   
3. Information
   You have the right to clear, understandable information about your condition, treatment, and care plan. You have the right to information about our company, our contractual relationships and all programs and services that we provide. Even if a service is not covered by your insurance, you have the right to know about it to be able to discuss options with your provider. You can find details about our company and programs at our website, www.cvausa.com.
   
   
4. Participation
   You have the right to actively participate in decisions about your care, including the right to refuse treatment. You may decline participation or disenroll from any voluntary programs at any time by informing a member of our care team that you no longer wish to participate.
   
   
5. Access to Services
   You have the right to timely access to appropriate care and referrals.
   
   
6. Raise Concerns
   You can express concerns or complaints without fear of retaliation and have them addressed in a timely and professional manner. You may alert any member of our care team about any concerns or issues, or if you wish to remain anonymous, you can contact our compliance team (contact information is at the bottom of this document). All concerns or complaints will be acknowledged within 48 business hours. A clear timeline and steps for the resolution of any issues will be shared with you when the complaint is acknowledged, and updates to your case will be shared as they become available.
   
   
7. Safe Care
   You have the right to receive care that promotes your safety and wellbeing, as well as access to emergency services.
   
   
8. Know Your Care Team
   You are entitled to know the identities, qualifications and roles of all staff involved in your care. You have the right to request a change to any of the care team members assigned to your case, for any reason at all without fear of retaliation. To request a change, you may ask any member of our care team, or if you do not feel comfortable asking them, you can contact our Compliance Office (contact information is at the bottom of this document).

Patient Responsibilities:

1. Provide Accurate Information
   You are responsible for providing accurate and complete information about your health history, medications, and any other relevant health details necessary to deliver our services and to help ensure appropriate care.
   
   
2. Follow the Care Plan
   You are responsible for following the mutually agreed-on care plan, attending appointments and adhering to prescribed treatments. If you are unable to follow the plan, please notify a member of your care team so that adjustments to your care plan can be addressed.
   
   
3. Ask Questions
   You are responsible for clarifying anything you do not understand about your care. Clarifying any uncertainties will help ensure your care is effective and aligned with your needs.
   
   
4. Report Changes
   You are responsible for notifying your care team of any changes in your health or medications or if you choose to disenroll from the program.
   
   
5. Respect Care Team
   You are responsible for treating all members of your care team with respect and courtesy.
   
   
6. Be Prompt
   You are responsible for attending appointments on time or notify in advance if rescheduling.
   
   
7. Understand Your Coverage
   You are responsible for understanding your health insurance coverage and any associated costs, such as co-pays, for services associated with your care.